Shipping to Nigeria: ( For Nigeria Customers)
We collect all parcels and ship them to the cargo company in Vietnam and they will ship them to Nigeria on Wednesday and Saturday every week.
After shipping agent receives the hair from us, they will send you a Whatsapp message informing the time of delivery.
If you have your own shipping agent in Vietnam, you just need to send us the address. Then, we will help you get the hair delivered at normal cost.
Shipping through UPS/FedEx/DHL
However we recommend agent shipping for Nigerian clients considering the customs tax.
We partner with some shipping agents. The most popular courier service like DHL, FedEx, UPS is available based on your region. The shipping price will also be informed to you based on your choice of shipping agents and delivery time.
International Tax and Duty
Misc Information you may need to know
Our office operates from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays. This will mean that your order can only be sent off during business hours these days. You can expect hair shipping to happen during these hours.
Shipping Address
PAYMENT
- Bank transfer T/T
- Western Union/Money gram
- Using Agent (money changer, hundi market,..): You can make payment by using agent in your country. Please make sure that agent is reputabale and the exchange good is reasonable. We can advice
- Note: all transfer fee need to be paid by customers, we only proceed your order when we receive all the amount of the invoice
RETURN & EXCHANGE POLICY
No. By the time an order is placed, customers will be asked to confirm all of the details regarding the hair length, texture, quality, quantity, etc. Consequently, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, addresses, etc.
However, in any case, every once in a while, items might be damaged during shipping. If an item arrives in one of the following conditions, we will attempt to offer a refund.
- The hair arrives defective,
- The hair arrives broken,
- The hair texture is different from the one you ordered,
- The hair length is different from the one you ordered,
- The hair material is different from the one you ordered
- The hair is not the one you ordered
- The hair is different from how it was genuinely described.
Noticeably, the returned item(s) must NOT meet the following conditions:
- The hair has been washed,
- The hair(s) have been altered in any way,
- The hair(s) are in any way defective from the original and saleable condition unless the condition is our fault,
- The hair(s) do not have the original tags on them,
The hair(s) are in their original condition and are sent back with their original packaging.
- The receipt/shipping label
- Proof of purchase
- Proof of defective items
CANCEL AN ORDER
Yes, an order could be canceled. Nevertheless, you can only cancel your order within 6 hours from purchasing time on the same day.
If you contact us to cancel your order later than this, it may have already been sent to the factory for processing.
- If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase
Beware of scammers
We provide our clients with exceptional products, with full attention to detail and uttermost precision.
© 2024 Created with My luxuryHair | Vietnam
Contacts
Office address: 5ft floor, 260-262 Ba Trieu Street, Hai Ba Trung District, Hanoi, Vietnam
Office Line: +84 368174389
Sales rep:
Jenny +84 36243 7389
Eve. +84 82 259 3459
Racheal +84 82 814 0486