No. By the time an order is placed, customers will be asked to confirm all of the details regarding the hair length, texture, quality, quantity, etc. Consequently, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, addresses, etc.

However, in any case, every once in a while, items might be damaged during shipping. If an item arrives in one of the following conditions, we will attempt to offer a refund. 

• The hair arrives defective,
• The hair arrives broken,
• The hair texture is different from the one you ordered,
• The hair length is different from the one you ordered,
• The hair material is different from the one you ordered
• The hair is not the one you ordered
• The hair is different from how it was genuinely described.

Noticeably, the returned item(s) must NOT meet the following conditions:

• The hair has been washed,
• The hair(s) have been altered in any way,
• The hair(s) are in any way defective from the original and saleable condition unless the condition is our fault,
• The hair(s) do not have the original tags on them,

• The hair(s) are in their original condition and are sent back with their original packaging.

   

• The receipt/shipping label 
• Proof of purchase 
• Proof of defective items